Returns & Refunds
Every Ctrl Alt Tee item is printed on demand just for you, so we can’t accept returns or exchanges for change of mind, wrong size or color choice. Please check the size chart and product details before you order.
When we will make it right
We will replace or refund your order if your item arrives:
- Damaged
- Defective
- Misprinted (the print is flawed, or it’s not the item or design you ordered)
How to report a problem
Email us at [email protected] within 14 days of delivery. Please include:
- Your order number
- A clear photo of the problem (and of the packaging if it arrived damaged)
We’ll review your request and, if it’s approved, send a replacement or issue a refund to your original payment method. Your bank may take several business days to show a refund. We may ask you to send a few more photos before approving.
Order changes and cancellations
Orders go into production quickly, so we may not be able to change or cancel an order after it’s placed. If you need to, email us right away and we’ll do our best.
Wrong address or lost packages
Please double-check your shipping address at checkout. We can’t refund orders delivered to an incorrect address that you entered. If your tracking shows delivered but you haven’t received it, or it’s lost in transit, email us and we’ll look into it.
Questions?
Contact us at [email protected].